Install
Features
Limitations
About
Release Notes

Zendesk Widget Configurator

widget.guide generates Zendesk Widget configuration code based on the Web Widget API.

This tool allows you to easily change colors, text and buttons. You can show or hide specific interface elements, fill in form fields, translate the interface or rebrand the widget to match your brand and style.

Get the app now!

The widget configurator can be purchased in two ways:

  • On the Zendesk Marketplace as a monthly subscription with a free trial period.
    The free trial gives you full functionality.
  • On our Online Shop as a one time purchase.
Install the app

Features

Below are all the features you can change with this tool.

Install the app

Limitations

The widget API is extensive, but it has it's limitations. Below are some of the more frequently asked questions:

Prefill Fields with the updateSettings command

It's currently not possible to update the fields of a form with the updateSettings command. See also this post on the community

You'd expect this code to work, but it doesn't

Hide Widget Form fields

You can not hide fields in the widget via the API code. You can hide them via Conditional Fields in forms though.

Add buttons

You can't add buttons or links to other tools and channels to the widget interface.

Field restrictions

The widget will not display the following fields:

  • Regex fields
  • Date fields
  • Multiselect dropdowns

About

widget.guide is written out of love for the Zendesk Support Widget because I feel it's one of the best examples on how to do an omni-channel approach without any friction.

This website and the app are coded by Thomas Verschoren.
I'm CTO at Premium Plus, a Belgian Zendesk Master Implementation Partner.

Get the most out of Zendesk. At Premium Plus we offer guidance, build custom apps, integrate Zendesk with your other tools and design and build Zendesk Guide help centers.

Want to try out Zendesk?
Zendesk Affiliation

Zendesk and all related brands are a trademark or registered trademark of Zendesk, Inc. in the United States and/or other countries. widget.guide is not affiliated with Zendesk, Inc. or its subsidiaries.

Rights and limitations

widget.guide is offered 'as is' without any guarantee on functionality nor compatibility with future API changes. We offer this to make the implementation of the widget easier, but are not liable for any broken workflows, website errors or loss of customer contacts due to usage of the code we provide.

If you discover any problems or bugs with this tool, please contact me via e-mail or @tverschoren on Twitter.

Privacy

widget.guide does not store any of the data you enter in the tool.

  • We don't store or log your widget key.
  • We don't store or log your configuration.
  • We track page visits via Cloudflare Analytics and Google Analytics.
  • This website is hosted on GitHub and cached via Cloudflare.
  • CSS is provided by garden.zendesk.com

Copyright 2019-2020 Thomas Verschoren.

Release Notes

Released versions

Version Date Info
v1.0 2020-06-08
  • Initial Release
v1.0.1 2020-06-09
  • Update Marketing text
  • Update install guide
v1.0.2 2020-06-10
  • Remove About screen.
  • Add limitations.
v1.1 2020-06-16
  • Autofill Zendesk domain based on install.
  • Update descriptions.
  • Copy to clipboard.

In Review

Version Info

Planned
No guarantee on availability
  • Hide widget department based on chat status
  • Assign widget to department based on URL
  • Reset config button
  • Save configuration for later